contact us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right.

3491 19th St
San Francisco, CA 94110
USA

415-967-2622

We grew up drinking milk tea and to this day are still obsessed about it. We started Boba Guys as a way to share the milk tea we remember from our childhood (only this time with fresh ingredients; none of the powdered stuff).

We use only the finest ingredients: Straus Family Creamery organic milk accompanied with homebrewed heirloom organic tea from Five Mountains. Our syrup and almond jelly is homemade and we use Grade A balls. (We just like saying that. )

Jobs

jobs.jpg

NOW HIRING: Shift Lead (Union Square & Mission District locations)

The Shift Lead primarily focuses on keeping a specific shift operating on a day-to-day basis by leading bobaristas/baristas/cashiers to accomplish tasks. Success in the Shift Lead role includes coaching and training team members in order to ensure high performance and effective succession planning.

Serve

  • Lead excellent customer service through in-the-moment coaching, and role modeling to reinforce and improve quality of service.
  • Lead the team in serving customers according to speed of service standards. Ensure execution of opening and closing responsibilities as a key component of every team member’s service role.
  • Assist team members in building their expertise of coffees, teas, and merchandise so that they may accurately answer customer questions and make personal recommendations.
  • Ensure customer feedback and concerns are addressed within a timely manner.

Manage

  • Demonstrate leadership of assigned shift by ensuring cleanliness, organization, and attractiveness of store’s interior and exterior.
  • Act as a role model protecting the store assets and facilities at all times through complying and ensuring compliance with Boba Guys’ policies and procedures for safety, health, security, maintenance, and cash handling.
  • Oversee appropriate inventory levels by ensuring providing accurate tracking and communication about existing and desired inventory.
  • Communicate essential information in a clear and timely manner, maintaining confidentiality where appropriate.

Develop

  • Role model teamwork and respect in accordance with Boba Guys’ Values. Maintain positive and productive relationships with all team members as well as other stores and departments.
  • Contribute to the development of Bobaristas, Baristas, and Cashiers by providing regular coaching and feedback to build their knowledge and skills.
  • Support the Store Manager/Asst Store Manager with effective succession planning and active recruiting of Bobaristas and Shift Lead candidates.

Qualifications

  • A minimum of one year of work experience.
  • Continuous demonstrated ability to lead and provide excellent customer service.
  • Excellent communication and interpersonal skills
  • Effective time management and delegation skills
  • Ability to effectively problem solve, using sound judgment
  • Performance that consistently demonstrates Boba Guys’ Vision, Mission, and Values.

In return for all of this, you will receive better-than-market wages, a respectful work environment, excellent training, a sense of accomplishment, advancement opportunities and the breadth and depth of tea knowledge from a growing food & beverage startup.

We encourage applicants of all ages, races and ethnic backgrounds.

Please send your cover letter and resume to info@bobaguys.com with “SHIFT LEAD” in the subject line