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3491 19th St
San Francisco, CA 94110
USA

415-967-2622

We grew up drinking milk tea and to this day are still obsessed about it. We started Boba Guys as a way to share the milk tea we remember from our childhood (only this time with fresh ingredients; none of the powdered stuff).

We use only the finest ingredients: Straus Family Creamery organic milk accompanied with homebrewed heirloom organic tea from Five Mountains. Our syrup and almond jelly is homemade and we use Grade A balls. (We just like saying that. )

Now Hiring: Shift Lead

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NOW HIRING: Shift Lead (All Locations)

The Shift Lead primarily focuses on keeping a specific shift operating on a day-to-day basis by leading bobaristas/baristas/cashiers to accomplish tasks. Success in the Shift Lead role includes coaching and training team members in order to ensure high performance and effective succession planning.

Serve

  • Lead excellent customer service through in-the-moment coaching, and role modeling to reinforce and improve quality of service.
  • Lead the team in serving customers according to speed of service standards. Ensure execution of opening and closing responsibilities as a key component of every team member’s service role.
  • Assist team members in building their expertise of coffees, teas, and merchandise so that they may accurately answer customer questions and make personal recommendations.
  • Ensure customer feedback and concerns are addressed within a timely manner.

Manage

  • Demonstrate leadership of assigned shift by ensuring cleanliness, organization, and attractiveness of store’s interior and exterior.
  • Act as a role model protecting the store assets and facilities at all times through complying and ensuring compliance with Boba Guys’ policies and procedures for safety, health, security, maintenance, and cash handling.
  • Oversee appropriate inventory levels by ensuring providing accurate tracking and communication about existing and desired inventory.
  • Communicate essential information in a clear and timely manner, maintaining confidentiality where appropriate.

Develop

  • Role model teamwork and respect in accordance with Boba Guys’ Values. Maintain positive and productive relationships with all team members as well as other stores and departments.
  • Contribute to the development of Bobaristas, Baristas, and Cashiers by providing regular coaching and feedback to build their knowledge and skills.
  • Support the Store Manager/Asst Store Manager with effective succession planning and active recruiting of Bobaristas and Shift Lead candidates.

Qualifications

  • A minimum of one year of work experience.
  • Continuous demonstrated ability to lead and provide excellent customer service.
  • Excellent communication and interpersonal skills
  • Effective time management and delegation skills
  • Ability to effectively problem solve, using sound judgment
  • Performance that consistently demonstrates Boba Guys’ Vision, Mission, and Values.

In return for all of this, you will receive better-than-market wages, a respectful work environment, excellent training, a sense of accomplishment, advancement opportunities and the breadth and depth of tea knowledge from a growing food & beverage startup.

We encourage applicants of all ages, races and ethnic backgrounds.

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